Introduction

DM Enterprises Pvt. Ltd. (‘we’, ‘us’, or ‘our’) operates dmepl.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our business as a premier exporter of high-grade snow white quartz lumps to China and global markets. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services, process business inquiries, and facilitate international trade operations:

Personal Information: Name, email address, phone number, company name, business address, and other contact details you provide through inquiry forms or direct communication. Business Information: Details about your organization, purchase requirements, shipping addresses, and trade documentation. Technical Data: IP addresses, browser type, device information, pages visited, time spent on pages, and referral sources through cookies and analytics tools.

How We Use Your Information

We use the collected information for legitimate business purposes including: Processing and responding to business inquiries and quotation requests. Facilitating export transactions and international shipments of quartz products. Maintaining business relationships and providing customer support. Improving our website functionality and user experience. Complying with legal obligations and international trade regulations. Sending relevant business updates and product information (with your consent).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL), secure servers, access controls, and regular security audits. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Sharing and Third Parties

We may share your information with trusted third parties only when necessary for business operations: Shipping and logistics partners for product delivery. Payment processors for secure transaction handling. Legal and regulatory authorities when required by law. Professional advisors (legal, accounting) under confidentiality agreements. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Business inquiry data is typically retained for 7 years in accordance with international trade compliance standards.

Your Rights

You have the following rights regarding your personal information: Access: Request copies of your personal data. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your data (subject to legal retention requirements). Objection: Object to processing of your data for specific purposes. Portability: Request transfer of your data to another organization. To exercise these rights, please contact us using the details provided below.

International Data Transfers

As an international quartz exporter, we may transfer your data across borders to facilitate business operations. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with international data protection frameworks.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated via website notice or email. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: DM Enterprises Pvt. Ltd., Email: [email protected], Phone: [Contact Number], Address: [Business Address]. We will respond to all legitimate requests within 30 days.

This Privacy Policy is effective as of the date published and governs all data processing activities by DM Enterprises Pvt. Ltd. in connection with our quartz export operations and website services.